Our Process

District Needs Assessment

10-15 minute call with an Embrace® sales representative to identify district wants and needs.

Free Demonstration

During the demo, you’ll have an opportunity to see our software and ask any questions you may have. Our goal is to educate you on our product and how it can help meet the needs and wants discussed in the District Needs Assessment. The demonstration generally lasts about an hour.


During the free demonstration, our sales representative will discuss any options that may apply to your district. Based on that information, we will provide a proposal that outlines our pricing and terms in a clear and transparent way.


Once you’ve selected to move forward with Embrace®, you will be assigned an Implementation Specialist, who will schedule a Kick-Off Phone Call with you. This call generally takes an hour and covers various settings in the system. This information allows us to collect the data necessary to get your system configured and up and running for you. The Implementation Specialist will provide templates that will be used to import staff, students, buildings, and any other necessary information. This stage is also where your Implementation Specialist will complete trainings, based on district needs. The implementation phase generally lasts 2-4 weeks, based on the district’s ability to provide the necessary data, as well as availability for training.

1 Month Follow-Up

One month after implementation is complete, you can expect your Implementation Specialist to call you to check in on progress. This is a great opportunity to address any additional needs and ensure everything is meeting or exceeding your expectations.

Continued Support

One of the things we consistently hear at Embrace® is how fantastic our customer support is. We have live Customer Success Specialists answering phones and e-mails from 7:30AM CST to 6:30AM CST, Monday – Friday, with additional after hours support available. Better yet, we do not limit your district to one or two contacts – all staff are able to contact us whenever they have questions or need assistance.

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